FAQS

We are one of the most famous outdoor brands in China. Learn more.

Yes and this is made with your own convenience in mind.
By creating (or using) an account during the purchasing process you will have 3 things made so much easier for yourself:

• keeping track of your order's delivery status
• changing or canceling the order
• using your previous purchase history to become eligible for a Loyal Customer's discount

Please allow up to 72 hours for the carrier to register the shipping status.
If you are still not seeing any updates after that time, or your tracking number is not updating at all, please contact our Customer Support Team.

We aim to get your order to you as quickly as possible. Orders begin processing as soon as they are placed.
We can cancel orders upon request if they have not been processed and prepared for shipment.

We apologize on behalf of the shipping provider for any potential delivery issues. 
Please contact our Customer Support Team for additional assistance.

We are unable to upgrade shipping options on an order once it has been placed.
We can cancel orders upon request, and the order can be placed again with an upgraded shipping option.

Your country may require you to pay import fees, customs, duties, and value-added taxes (VAT), etc., which are included in the order cost listed on our website. These charges are the sole responsibility of the Mobi Garden and are non-refundable. If you fail to pay applicable duties, taxes, and fees, the package will be abandoned, and Mobi Garden will not refund the abandoned order, including shipping charges and fees.

Delivery times can vary depending on the shipping method selected in checkout and the destination of your package. If you selected our free shipping option, please note that it may take longer to arrive. Faster shipping options may be available during checkout.
Also, please be aware that weather, shipping holidays, peak shipping seasons and incorrect billing information can delay the shipment of your order.

Purchases made directly from mobigarden.shop may be returned through our online return portal. Please visit our Returns page for more information. Items purchased through Mobi Garden dealer partners must be returned to the original place of purchase.

Please keep a record of the tracking information on your return label as that will provide the most up-to-date information on your return shipment.

We can take returns or exchanges on gifts as long as we can locate the original order and it is within the 30-day return window.
Please contact our Customer Support Team for assistance in returning or exchanging a gifted item from the Mobi Garden website.

We cannot take returns outside of the policy window.

For an Mobi Garden tent, waterproof means that all external fabric has been coated with our exceptional polyurethane coatings and the seams are watertight out of the bag.
"mm" refers to millimeters and is paired with a number to represent a standardized measurement of how waterproof a coating is. For instance, a 1500mm coating will withstand a 1500mm (5') column of water for more than one minute before a single drop might appear through the fabric. That's strong enough to prevent rain from leaking into a tent in a hurricane-force storm.

"D" stands for Denier. It's a numbering system for fibers, filaments and yarns, in which the lower numbers are lighter/finer and the higher numbers heavier/coarser.
"T" stands for Thread Count – specifically the number of warp and fill threads in a square inch. The lower numbers represent a loosely woven fabric and the higher number a tightly woven fabric.
These two numbers together help indicate the strength and feel of a piece of fabric.

Cleaning your tent is not necessary unless it has an offensive odor or becomes heavily soiled. If heavily soiled, the pressure from a regular garden hose will remove most loose dirt. For more severe cleaning, set up your tent and hand wash it with warm water, a sponge and mild, non-detergent soap. Do not use dishwashing liquid, detergent, bleach, pre-soaking solutions, or spot removers. Rinse well. Dry your tent by pitching it or line-drying it. Never dry clean, machine- wash or machine-dry your tent. Any of these methods can remove all the waterproof coatings from the tent.

One of the easiest ways to damage your tent is by not drying it as quickly as possible after it gets wet. Storing a wet tent for as little as 24 hours in warm weather is likely to start the process of mildew formation. Mildew can permanently damage the waterproof coatings by causing them to separate from the fabric, but mild to severe staining is more common. Mildew stains are permanent. They cannot be removed without potential harm to the fabric coatings and are not covered by warranty. Even when your tent appears to be dry after use, it is always best to assure it is completely dry before storing. Hang it outside or pile it loosely in your house for a few days, turning it inside and out to assure it has dried everywhere. Never machine dry your tent as the heat can melt the fabric.

Never pack or store your tent if it is wet, damp or dirty. Although we use the best polyurethane waterproofing available, prolonged exposure to moisture causes hydrolysis which, in turn, causes the waterproof layer to break down, becoming soft, sticky and no longer waterproof. Storing a wet tent for as little as 24 hours in warm weather is also likely to start the process of mildew forming on the fabric. Mildew will cause your tent to stain, smell and will also lead to the premature breakdown of the waterproof coating. Mildew and moisture damage are not covered under the Limited Warranty.
For long-term storage, keep your tent in a dry and cool area, out of direct sunlight. Store it outside of its stuff sack, as you would a sleeping bag, in a breathable, over-sized cotton or mesh duffel for protection. On the cheap, an old pillowcase is ideal.